Frequently Asked Questions
Answers to all your questions about tv77
From deposits to VIP — every question you have, answered clearly, all on one page.
It is natural to have all kinds of questions when playing at tv77 — how deposits work, whether the site runs properly on mobile, what benefits VIP membership brings, or what to do if there is a problem with your account. Below you will find detailed answers to 20 questions organized into five categories. If you cannot find the answer to your question, contact our support team directly — we are always here.
Deposits
tv77 does not charge any deposit fees of its own. However, your mobile banking service or bank may deduct their own transaction fees — that is entirely their policy. If you use bKash, Nagad, Rocket, or Upay, the standard charges of that service may apply. For bank transfers, check the fees set by your bank.
The minimum deposit amount at tv77 is ৳300 across all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, amounts below ৳300 will not be processed. A 200% bonus is available on your first deposit, so choose an amount that suits you.
First, log in to your tv77 account and go to the deposit section, then select Nagad. Enter the payment number and amount. Open the Nagad app and approve the payment request. Once successful, the funds will be added to your tv77 balance. If you run into any issues, let us know via live chat.
Deposits are usually processed quickly, but occasional network delays can cause a short wait. Please wait a few minutes and get the transaction reference number from your payment app. Then contact tv77 live chat with that reference number and the deposit amount — our team will resolve it quickly.
Yes, bKash is one of the supported payment methods at tv77. After logging in, go to the deposit option, select bKash, enter the required details, and complete the payment using the bKash app or USSD (*247#). The process starts with a minimum deposit of ৳300.
Mobile Use
Yes, you can. On Android, open Chrome and go to tv77.lat, then select "Add to Home Screen" from the menu (three dots). On iPhone, open the site in Safari, tap the share button, and choose "Add to Home Screen". This creates a shortcut — no separate app download is needed.
If the connection drops, your session may pause automatically. When your internet returns, log back in — incomplete rounds are generally saved correctly on the server. If you notice any discrepancy, contact live chat; our team will check the logs and resolve it promptly.
tv77 is entirely browser-based — no separate app needs to be installed. Open tv77.lat in your mobile browser and log in. The site is optimized for mobile screens, so slots, live casino, and cricket betting all run smoothly.
tv77 works well on modern smartphones and tablets running both Android and iOS. Using updated versions of Chrome, Safari, or Firefox gives you the best experience. The site is fully functional on desktop and laptop computers as well.
First, clear your browser's cache and cookies: Settings → Privacy → Clear Browsing Data. Then refresh the page. If the problem persists, try a different browser or incognito mode. Also check your internet speed — a stable connection is needed for live games.
Responsible Gambling
Watch for these signs: spending more than your budget, placing bigger bets to recover losses, being unable to control your play, neglecting family or work, or lying about gambling. If you notice these signs, action is needed right away. Our responsible gambling page has more information.
A cooling-off period means temporarily closing your account for a set time — such as a break of a few days or weeks. Self-exclusion means deactivating your account for the long term or permanently. Contact support for either option — we will act quickly and help without any questions.
Yes, you can set deposit limits for yourself. Let the support team know — they will help set your preferred daily, weekly, or monthly limit on your account. Keeping your budget in check is an important part of responsible gambling.
Various mental health organizations in Bangladesh offer counseling for gambling addiction. Talk to a trusted family member, or speak with a professional counselor. You will find helpful information and guidance on tv77's responsible gambling page. Remember, seeking help is a sign of courage.
Member Account
No, only one account per player is allowed at tv77. Creating multiple accounts may result in all of them being closed and any stored balance being forfeited. If you have trouble logging into your existing account, please contact support.
For a secure account, use a strong password — at least 8 characters combining uppercase and lowercase letters, numbers, and special symbols. Avoid birthdates or easily guessable information. Do not share your password with anyone, and do not use the same password on any other site outside tv77.
Common reasons include: wrong password, outdated browser cache, or a temporarily locked account. First, try resetting your password. If that doesn't work, contact support via live chat — they will verify your identity and restore access quickly.
Go to account settings to change your phone number or email. Some changes may require support approval. Keeping your details accurate is important as identity verification may be required during the withdrawal process. If you have trouble, email [email protected].
Click the "Forgot Password" option on the login page and enter your registered email or phone number. A reset link or code will be sent to you. Then create a new password. If you have any trouble with this process, the support team can help you directly.
VIP Program
tv77 VIP members receive cashback every week — the higher the tier, the higher the cashback rate. You also enjoy priority support, special offers, and various platform perks. Your VIP tier is determined by the type and regularity of your play.
Cashback is calculated based on your total net losses for the week. The weekly cashback is up to 0.4% at Bronze tier, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Cashback is added directly to your account balance.
Playing regularly and staying active on the platform will gradually move you up to higher tiers. The volume and consistency of your play determines your tier. Starting from Bronze, it is possible to progress through Silver, Gold, and reach the highest level of Platinum. Contact support for more details about your current tier.
tv77 has four VIP tiers:
Bronze — up to 0.4% weekly cashback.
Silver — up to 0.8% weekly cashback.
Gold — up to 1.1% weekly cashback.
Platinum — up to 1.5% weekly cashback. Each higher tier comes with more advanced benefits and offers.
Bronze — up to 0.4% weekly cashback.
Silver — up to 0.8% weekly cashback.
Gold — up to 1.1% weekly cashback.
Platinum — up to 1.5% weekly cashback. Each higher tier comes with more advanced benefits and offers.
If you are inactive for a long period or your play volume drops significantly, your tier may be reviewed. However, this does not happen suddenly — staying active makes it easy to hold on to your earned tier. Talk to the support team to learn the detailed rules.
Have more questions? We're ready to help
If the answers above didn't resolve your issue, contact our support team directly. Help is available in both Bengali and English.
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