tv77's Privacy Policy

1 Introduction & Scope

tv77 is a trusted online gaming platform operating for players in Bangladesh. This privacy policy ("Policy") describes how tv77 collects, uses, stores, and protects your personal information.

This policy applies to our website, mobile platform, and any related services. By visiting our site, creating an account, or using any of our services, you give your full consent to the terms of this policy.

We treat your privacy with the utmost importance and commit to keeping your information secure through SSL encryption and modern security measures on our platform. Fair play and transparency are core values at tv77.

2 Information We Collect

tv77 collects several types of information to operate its services smoothly. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Full name and date of birth (for age verification — 21 years or older)
• Email address and mobile number
• Username and password
• Payment details (bKash, Nagad, Rocket, Upay, or bank account information)
• Copies of government-issued documents submitted for identity verification
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Website usage patterns and activity logs
• Information obtained through cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third parties, such as payment processors or identity verification agencies, always within the bounds of applicable law and for your protection.

3 How We Use Your Information

tv77 uses the information collected for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
• Smoothly operating gaming services, bonuses, and promotions
• Providing 24/7 customer support and technical assistance

3.2 Meeting Legal Obligations

• Age verification — ensuring services are available only to those aged 21 or older
• Completing Anti-Money Laundering (AML) and Know Your Customer (KYC) processes
• Complying with applicable legal and regulatory obligations
• Preventing fraud and maintaining platform security

3.3 Service Improvement and Personalization

• Analyzing usage patterns to improve service quality
• Providing game recommendations and a personalized experience based on your preferences
• Informing you about new services, promotions, or updates (only with your consent)
• Monitoring usage patterns to ensure responsible gaming

4 Information Sharing and Disclosure

tv77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited and specific circumstances:

• Service Provider Partners: Financial institutions involved in processing bKash, Nagad, Rocket, Upay, and bank transfers — only the limited information necessary to complete transactions
• Technology and IT Service Providers: Those who assist in operating our platform and work under strict confidentiality agreements
• Legal Authorities: When required to comply with applicable laws in Bangladesh, court orders, or government directives
• Fraud Prevention: We have a legal obligation to provide information to relevant authorities if money laundering or fraud is suspected
• Business Restructuring: In the event of a company merger, acquisition, or asset transfer — you will be notified in such cases

Outside the circumstances listed above, we do not share your information with any third party without your explicit prior written consent.

5 Cookies & Tracking Technologies

tv77 uses cookies and similar technologies to improve service quality and make your browsing experience easier.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and platform settings.
• Analytical Cookies: Help monitor overall user behavior to improve services.

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling some cookies may limit certain platform features.

6 Data Security Measures

tv77 applies industry-leading technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are fully encrypted
• Secure Password Storage: Passwords are never stored in plain text — strong hashing algorithms are used
• Access Controls: Only authorized personnel can access limited information based on specific need
• Regular Security Audits: Routine system checks and security assessments are conducted to identify vulnerabilities
• Firewall and Intrusion Detection: Measures are in place to immediately detect and block unauthorized access attempts
• Data Backup: Regular secure backups ensure data durability and recoverability

7 Data Retention Period

tv77 retains your information only for as long as necessary and lawful. The following factors are considered when determining retention periods:

• The entire period your account remains active
• Legal obligations — applicable laws in Bangladesh require certain financial and transaction records to be retained for a specified period
• The time needed to resolve disputes or handle legal claims
• After account closure, certain information may be kept in archive for a specified period to meet legal requirements

Once the designated period has passed, we delete your information through secure methods or anonymize it in an irreversible manner.

8 Your Rights

As a user of tv77, you have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. By submitting a request to [email protected], we will provide you with a copy of your information.

8.2 Right to Rectification

You have the right to request correction or updating of any information about you that is inaccurate or incomplete.

8.3 Right to Erasure

In certain circumstances you may request deletion of your information. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Object to Processing

You may object at any time to marketing communications or to processing of information based on your preferences.

8.5 Right to Data Portability

You may request your provided information in a structured, commonly usable format.

9 Protection of Minors

tv77 is a service for adults only. We allow accounts only for those aged 21 or older. Age verification is a mandatory part of our registration process.

We do not intentionally collect information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] — we will take prompt action.

10 Third-Party Links and Services

Our platform may occasionally contain references to third-party websites. These third-party services are governed by their own privacy policies. tv77 is not responsible for the privacy practices of these third parties.

Payment service providers — bKash, Nagad, Rocket, Upay, and banks — operate under their own privacy policies. Limited information necessary for payment processing is shared with them, after which they handle that information according to their own policies.

11 Policy Changes and Updates

tv77 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights relating to your information, please contact our privacy team:

• Email: [email protected]
• Support Channel: 24/7 live chat (available when logged in to the platform)
• Language: Support available in Bengali and English

We will endeavor to resolve your request or complaint within a reasonable timeframe. We are committed to assisting you with any matter related to your privacy.